Questions and answers

Sometimes, we will withdraw 2 amounts from your bank account in 1 month. Often, 1 amount is for your tap water and 1 amount is for your water authority tax. Or you may have been charged for 2 years of water authority tax in one go. Find out which bills you have paid.

View our bank account numbers. 

The direct debit payment of your water authority tax is collected around the 28th day of the month.

Are you moving to or out of Amsterdam? Then you need to take action for your tap water.

You can easily register for tap water online. You do not have to register for water authority tax.

You do not have to take any action. However, you may want to change your monthly instalment.

If you do not have a water meter, we estimate your water consumption. Your tap water bill is based on the number of units of your home. For example, your kitchen counts as one unit.

Do you not have a water meter in your home? Then your tap water bill is based on the number of units in your home. Is the number of units on your bill incorrect? Then please contact our customer service team.

Perhaps your payment and the payment reminder were sent at the same time. If so, please ignore our reminder.

Waternet supplies tap water in Amsterdam, Amstelveen, Diemen, Heemstede, Muiden, Muiderberg and Ouder-Amstel.

Do we supply tap water at your new address? Then make sure to register as a new customer.

Our tap water costs 1.18 euros per cubic metre in 2026. You are also charged fixed costs, taxes on tap water and VAT.

Your water usage ('waterverbruik') is stated on your annual statement. The annual statement can be found in My Waternet.

When we issue a boil-water advisory, we recommend boiling your tap water for 3 minutes before drinking it or using it to prepare food. We do this when we find bacteria that do not belong in the water during an inspection. Boiling the water kills those bacteria. 

The water should boil for 3 minutes to kill all bacteria. For example, in a kettle or pan. 

Unfortunately, sometimes the tap water is temporarily not clean enough. This can be the result of a problem or maintenance. For example, when a pipe has been open. If so, there is a small chance that dirt has entered the pipe. As a precaution, you will then receive a boil-water advisory.

You can easily register for tap water online. You do not have to register for water authority tax.

You can already register and submit your meter reading as soon as you can. You can request to be sent a reminder email.

Are you moving to or out of Amsterdam? Then you need to take action for your tap water.

Were you unable to log in to My Tap Water? That is unfortunate. Please view our solutions.

Are you not sure if you already have an account for My Tap Water? Read how to solve the most frequent problems quickly.

Are you unable to log in to My Waternet for tap water because you have a new email address? Take a look at what you can do. 

Are you too late to submit your meter reading? Maybe you forgot or you were on holiday.

Are you on holiday, and thus unable to submit your meter reading in time? Then we will estimate your water use.

Is your water meter fogged up and are you unable to read the water meter? Or is it difficult to reach your water meter? Find out what you can do.