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File a complaint

Are you not satisfied with our service? Or has something unpleasant happened? Then you can file a complaint. We will work together to find a solution.

What can you expect?

After you send us your complaint:

  • You will receive a response within 8 workings days.
  • We will explain what we will do with your complaint.

File your complaint online

Fill in the form on this page. Your details help us handle your complaint properly.

Send your complaint by post

If you wish, you can also send your complaint by post. Visit the page file a complaint by post to find the address.

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    Berrybot Berry, the digital assistent