Thank you for contacting us at this difficult time. We are truly sorry for your loss.
You can call our customer service team. We can cancel the tap water contract, continue the delivery temporarily or transfer the account to a different name. Or you can quickly and easily complete an online form. Check your options below.
You do not have to take any action for the water authority taxes.
If you are not sure whether the deceased received tap water from Waternet, please call us. We will be happy to help you out.
Was the tap water of the deceased supplied by Waternet? And would you like to notify us online? You may choose from the following 3 options:
Would you like to stop the supply of tap water? For example, because the home of the deceased has been sold or because the rental agreement has been cancelled? Please cancel the tap water contract.
Stop the delivery of tap waterDo you plan to continue to live at the same address? Then we can transfer the account from the deceased’s name into your name.
Transfer the account to a different nameWould you like to temporarily continue the supply of tap water to the address of the deceased? For example, because the home of the deceased has not been sold or rented out yet? Yes, this is an option. We can temporarily continue the contract. We will send any messages and/or bills to your address. We will refer to this address as the address of the heir(s).
Temporarily continue the delivery of tap waterWe do not have to be notified for the death of an accountholder for water authority tax. We will receive all the required information from:
Then the new owner/tenant will receive the water authority tax assessment for this address.
The water authority tax assessment will be transferred to the name of the heir(s). This includes the water system charge for ressidents and the water system charge for the ownership of the home.
Call us on business days between 08:00 and 17:00. Want to report a water problem? You can call us 24 hours a day.
Ask your question via Facebook or X.
Our digital assistant Berry can answer many of your questions. Is Berry unable to help you? Then you can chat with one of our colleagues.
Ask your question using the contact form.