To log in to My Waternet for tap water, you need an account. You will be given an account when you become a customer of Waternet. We will email you your login details when you register for tap water.

An account enables you to log in to My Waternet for tap water. View and pay your tap water bills here. You can also change your personal details.

Log in to My Waternet

1. Go to My Waternet.
2. Fill in your email address and password here.

Please note: Have you forgotten your password, or are not sure what your password is? Then please request a new one. If you enter a wrong password more than twice, your account will be temporarily blocked and you will not be able to log in for an hour.

Do you not have an account for your tap water?

This could be because of this:

• You may not have registered for tap water yet. Register for tap water now. Then we will automatically set up an account for you.
• Is your contract registered in the name of your partner or someone else living in the house with you? Then you will not be able to create an account. However, your partner or the other person living in there will be able to do that. You can also change the tap water contract to your name. If you do that, we will automatically set up an account for you. 
• Are you a business client? Then you will not need an account.

Request an account

Have you registered for your tap water? And is the contract in your name? Then you can also request an account online for yourself. 

Request an account

Do you have an account but are unable to log in?

That is unfortunate. Maybe you have forgotten your password. Or are you getting an error message instead? Take a look at what you can do to fix this.

If you are still unable to log in

Are you still unable to log in? Then ask our customer service team for help. We also ask that you report your problem using the link below. This allows us to find any errors and improve our website. 

Report a problem with logging in (in Dutch) ()