I did not submit my meter reading on time. What should I do?
Are you to late to submit your meter reading? Maybe you forgot or you were on holiday.
If you do not submit your meter reading within 4 weeks, you do not need to do anything. We will estimate your meter reading based on your past water usage. This estimate will be used for your annual bill.
Please wait until you receive your annual bill from us. It will show our estimated meter reading and your new monthly payment amount. Do you think the estimate is incorrect? Then contact our customer service team. We are happy to help!
Berry, the digital assistent