Why do I still receive a reminder even though I have arranged direct debit payments?
Did you pay too late? And did you arrange direct debit payments after that? The direct debit payments will only be made starting with your next bill. That is why you received another reminder for the unpaid bill.
What should I do?
Pay the bill you were late for as soon as possible, including the additional charges. This prevents you from having to deal with even more additional charges.
View and pay your bill on My Waternet
Check your payment preference
On My Waternet, you can check whether you have set up the direct debit payments correctly. Please note: Do you get your tap water from Waternet and do you pay the water authority tax to us? Then you need to set your payment preferences for both separately.
Berry, the digital assistent