Log in to My Waternet with your username and password.

If you are unable to log in

Are you still unable to log in? We understand that this is annoying. Take a look at what you can do to fix this. 

I forgot my password

Did you forget your password? Then please request a new one. You will then be sent an email with a link so you can choose a new password. You can then log in again immediately.

Request new password

My account has been blocked for 1 hour

If you enter a wrong password 3 times, your account will be blocked for 1 hour. Request a new password now. Please note! Is your account blocked? Even if you request a new password, your account will stay blocked. You can log in with your new password only after one hour.

Request new password

I cannot log in with my email address

Maybe you are trying to log in with the wrong email address? For example, because you created your account with an old email address. Please let our customer service team know your new email address.

Have you got a new email address and cannot log in to My Waternet for tap water for that reason?

What to do if you have a new email address (in Dutch)

Tip: do you receive your tap water bill via email? Then try logging in with the email address you receive your bill on.

I am getting an error message

Are you getting an error message? Then this means there is a technical problem with the website. This usually does not take too long so please try again in a few minutes. Is it still not working? Then please contact our customer service team.

If you are still unable to log in

Are you still unable to log in? Then ask our customer service team for help. We also ask that you report your problem using the link below. This allows us to find any errors and improve our website.

Report a problem with logging in (in Dutch) ()