Understanding your annual statement

Your annual statement shows the amount you have paid over the past year. This is the total of your monthly or quarterly payments over the past year. The statement also shows your water consumption in the past 12 months.

• Have you paid for more water than you have consumed? Then the difference will be refunded.
• Have you paid for less water than you have consumed? Then you should pay the difference to Waternet.

Explanation of your statement details

These amounts are stated on your annual statement, depending on your personal situation.

• Waterverbruik (Water consumption). The amount you pay for your water consumption. View the water rates.
• Vastrecht (Standing charge). You pay a fixed amount annually to help maintain the water pipes.
• Belasting op leidingwater (Tap water tax). This tax is charged per m³ of your water consumption.
• Kosten voor rekening. You pay an additional €1.50 for each paper bill for tap water. Customers who opt for a bill per email do not pay any additional costs. 
• Btw (VAT). 9 % tax is levied on the standing charge, your water consumption and the taxes on tap water.
• Kosten drinkwater exclusief btw (Total costs due, excluding VAT). This shows the water rates for your total water consumption over the past year.
• Al in rekening gebracht (Already charged). This amount is the total amount of all of your instalment payments.
• Verschil (Balance). What you have paid too much or too little.
• Nieuw termijnbedrag (New instalment payment). This amount shows you how much you will be paying in advance in the coming year. We determine this payment based on your water consumption over the past year.
• Totaal door u te betalen (Payment due). This amount is shown if you have paid for less water than you have consumed. It also includes your next instalment payment.
• Totaal door u te ontvangen (Refund). This amount is shown if you have consumed less water than you have paid.