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Frequently asked questions
My water authority tax is wrong. What should I do?
Do you suspect that your water tax assessment is incorrect? Please read our explanation of the tax assessment. You can also file an objection online.
Why am I getting two types of bills from Waternet? Do I have to pay both of these?
You may receive 2 types of bills: 1 for tap water and 1 for water authority tax. That’s because we are not only a tap water supplier. We also levy taxes for the regional water authority Amstel, Gooi en Vecht.
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I paid my bill, but still received a payment reminder.
Perhaps your payment and the payment reminder were sent at the same time. If so, please ignore our reminder.
View your account balance on My Waternet
I did not submit my meter reading on time. What should I do?
Are you to late to submit your meter reading? Maybe you forgot or you were on holiday.
Where can I find my customer number?
You can find your customer number in My Waternet for tap water, on your tap water bill or on your bank account statement for your tap water installments.
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