Why does Waternet withdraw 2 amounts from my bank account each month?
Sometimes, we will withdraw 2 amounts from your bank account in 1 month. Often, 1 amount is for your tap water and 1 amount is for your water authority tax. Or you may have been charged for 2 years of water authority tax in one go. Find out which bills you have paid.
What are Waternet's bank account numbers?
View our bank account numbers. Please use a different one for each service: your tap water and water authority tax.
Why did I receive a tax assessment for multiple years?
Did you receive multiple bills for water authority tax? Or shorty after each other? That can happen.
On which date are direct debit payments taken from my bank account?
The direct debit payment of your tap water is around 2 weeks after the date stated on your tap water bill. Water authority tax is collected around the 28th day of the month.
How can I pay my bill in instalments?
You can pay your tap water bill and water authority tax in instalments via direct debit.
I paid my bill, but still received a payment reminder.
I have not paid my bill yet and it’s overdue. How can I prevent extra charges?
Please pay the amount stated on your (second) payment reminder or warrant as soon as possible to avoid extra costs.
I would like to request a payment plan. How does it work?
You can request a payment plan for tap water and water authority tax.
Why do I still receive a reminder even though I have arranged direct debit payments?
Did you pay too late? And did you arrange direct debit payments after that? The direct debit payments will only be made starting with your next bill. That is why you received another reminder for the unpaid bill.
A debt collection agency has contacted me. What should I do?
Does the letter or email concern a tap water bill from Waternet? Please pay the debt collection agency as soon as possible.
Do you have a question about the letter? Please contact the debt collection agency.
Why am I getting two types of bills from Waternet? Do I have to pay both of these?
Waternet still owes me money, but I no longer live in The Netherlands. Can you transfer money to a foreign bank account number?
We will automatically refund the money to your last known bank account number (IBAN).
My direct debit payment for water authority tax has failed. What should I do?
Do you pay your water authority tax in instalments? And did the direct debit payment of your water authority tax fail because there was not enough money in your account? Then read on.
My direct debit payment for tap water has failed. What should I do?
Was the direct debit payment of your tap water costs unsuccessful? Because there wasn't enough money in your account? Read what will happen then.
I transferred the money on time, however my bill still shows as unpaid.
You received a (second) payment reminder, but you did pay your bill. This can happen if you did not use the correct bank account number.
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