If you do not have a water meter, we estimate your water consumption. Your tap water bill is based on the number of units of your home. For example, your kitchen counts as one unit.

How is the number of units determined?

The following spaces count as 1 unit:

• - each room larger than 6 m²
• - kitchen
• - bath
• - garage
• - garden larger than 65 m²

The following space counts as 2 units:

• - Each room larger than 30 m²
  
  

Examples of how to determine the number of units in your home

You live in an apartment with 3 rooms, a kitchen and a bath. Each room is larger than 6 m². Your home consists of the following units:

• - 3 rooms which are larger than 6 m²: 3 units
• - 1 kitchen: 1 unit
• - 1 bath: 1 unit

Total: 5 units

Change the number of units of my home

Do you think the number of units on which your bill is based are wrong? Then please contact our customer service team. They will be more than happy to help you.

The direct debit payment of your tap water is around 2 weeks after the date stated on your tap water bill. Do you pay via direct debit? You can find your next direct debit payment date on your account summary. 2 weeks after the date stated on your bill we will collect the amount from your bank account.

Does your home have a water meter?  You can increase or decrease the amount of your advance payment on My Waternet.

When is this not possible?

• - If your home does not have a water meter
  You can only change your monthly or quarterly amount if your home has a water meter. If your home does not have a water meter, you will pay a fixed amount for the number of units in your home.
• - If you will receive your annual bill within 3 months.
  Every year, we ask you to submit your meter reading. Then we can exactly see how much water you have used. We automatically adjust your instalment amount based on your actual water use. You cannot change your monthly or quarterly payment if you have not yet received your annual statement. Because if we do not know the amount of your new instalment payment, you cannot change it.

Or:

• - If there is more than 1 address registered to your name
• - If you do not have an active contract with us

You can pay for your tap water through direct debit in 2 ways.

• 1. Per month. You can set this up in My Waternet.
• 2. Per 3 months. You can arrange this by contacting our customer service team.

• 1. Direct Debit
  You can pay for your tap water through direct debit in 2 ways per month or per 3 months. We deduct the amount automatically from your bank account.
  
  
  • Want to pay per month? You can set this up in My Waternet.
  • Want to pay per 3 months? You can arrange this by contacting our customer service team.
    
    

• 2. iDEAL
  Every month or every 3 months you receive your tap water bill. You can can pay quickly and securely using iDEAL.
  
  
• 3. Transfer money
  You can also transfer the amount manually. Make sure you use the correct bank account number, as Waternet has separate accounts for water authority tax and tap water.
  
  Please use the following bank account number to pay your tap water bill.
  
  Naam: Waternet/Gem. Amsterdam
  Rekeningnummer: NL60 RABO 0110 022 777
  BIC- of SWIFT-code: RABONL2U

You can choose how to pay your bill in My Waternet.

Please use the following bank account number to pay your tap water bill.

Name: Waternet/Gem. Amsterdam
Bank account number: NL60 RABO 0110 022 777
BIC or SWIFT code: RABONL2U