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Contact form

Do you have a question or suggestion? Then you may complete this form. We'll respond within 5 business days.

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Need help with submitting your meter reading?

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Pay your bill or change your payment option

You can find an overview of your outstanding and most recent bills on My Waternet. You can your payment option here too.

Payment plan

Would you like to set up a payment plan? You can do that online in My Waternet.

Frequently asked questions

Check the frequently asked questions about billing and payments.

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See and pay your bill

On My Waternet you can easily find and pay all of your tap water bills.

Frequently asked questions

Check the frequently asked questions about your bill.

Understanding your bill

Read our explanation of your different tap water bills.

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Register as a customer? Pass on new home address? Cancel your tap water?

You can arrange it all on waternet.nl/moving.

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How to report the death of an account holder?

Thank you for contacting us at this difficult time. We are truly sorry for your loss. On this page you can find how to report a death of an account holder.

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Change account details

Did you know you can change your personal details and manage your accounts easily online?

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More information about your tax assesment

Read more about your tax assesment, pay online or view the current rates via waternet.nl/tax.

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See and pay your assessment

On My Waternet you can find and pay your assessments.

Need help paying your bill?

Can't pay your water authority tax assessment right now? Find out how we can help you.

Frequently asked questions

Check frequently asked questions about water authority tax.

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Information about filing an objection

Is your water tax assessment incorrect? Then you can file an objection. You can file your objection quick and easy online. Check out all information here.

File an objection

Or file your objection now.

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Report water problems

Please note: is your report urgent? Then call us. You can report a malfunction or emergency 24 hours a day. Call 0900 9394 (normal call charges) and select option 1. Is there an acute danger? Then call the emergency services via 112.

What to do when you have a water problem?

Are you experiencing a service disruption? Is no water coming from your tap? Or do you see flooding? Please read what to do.

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    Berrybot Berry, the digital assistent